Shop With Confidence – We’re Here to Help
At our store, we want you to feel happy and confident every time you shop for necklaces, rings, or bracelets. That’s why we offer a clear and customer-friendly return and refund policy. Please take a moment to read the details below:
1. 14-Day No-Questions-Asked Return Policy
We offer a 14-day no-questions-asked return policy. If you’re not satisfied with your purchase for any reason—maybe it doesn’t fit your style or you simply changed your mind—you can return it within 14 days of receiving your order. All we ask is that the product remains unused and in its original condition and packaging.
2. Refund Processing Time: At Least 14 Days
Once we receive your returned item and confirm its condition, we will begin processing your refund. Please note that it can take at least 14 days for the money to be credited back to your original payment method. Processing time may vary depending on your bank or payment provider.
3. Buyer Covers Return Shipping
Customers are responsible for the return shipping cost. We recommend using a trackable shipping service to ensure your item gets back to us safely. Unfortunately, we cannot accept returns that are lost or damaged during return shipping.
4. PayPal Refunds: 14 Days or Up to 30 Days in Some Areas
For purchases made via PayPal, refunds typically take 14 days. However, due to regional laws and PayPal’s processing timelines, some areas may require up to 30 days for the refund to complete. We appreciate your patience during this time.
5. Step-by-Step Refund Process
Here’s how to return your item and request a refund:
Refund Issued – Your refund will be processed within 14 days to your original payment method.
Contact Us – Email our customer service team with your order number and reason for return.
Pack and Ship – Safely repackage the item and send it to our return address.
Confirmation – Once we receive and inspect the item, we’ll notify you via email.